Frequently asked questions

You can book directly on our website. You can also contact us by e-mail: contact@youcamp-marseille.fr

Group bookings

For bookings of more than 8 people, please send us your request by e-mail: groupes@youcamp-marseille.fr

A 50% deposit is required at the time of booking. The total amount of the stay must be paid no later than 15 days before the date of arrival. Payments can be made with vacation vouchers, Connect vacation vouchers or by bank transfer.

The following are not accepted: cash (on site only, for camping pitches without prior reservation), cheques, American Express and VACAF.

Pay with vacation vouchers (ANCV)

1) I wish to pay the deposit and/or the totality of my stay by cheque :

– Get a quote for your stay on our website to find out how much to send.
– Contact us on 04 42 82 19 95 or by e-mail so that we can make the booking for you. This will enable us to make an imprint on your credit card for the amount of your stay (not debited), which will be cancelled when we receive your vacation vouchers before your stay or on arrival.

Vacation vouchers must be sent by registered post with acknowledgement of receipt, to the following address: YOUCAMP VILLAGE 1915 CHEMIN DE LA THUILIERE 13400 AUBAGNE.

2) I would like to pay the deposit by credit card and the balance by vacation vouchers :

Please note that this procedure is only available for bookings made more than 15 days before the date of your stay.

– Book your stay online and pay the deposit by credit card.
– Contact us on 04 42 82 19 95 or by e-mail so that we can make an imprint on your credit card of the amount of the stay (not debited) which will be cancelled when we receive the vacation vouchers before your stay or on arrival.

3) I would like to pay with ANCV CONNECT vacation vouchers :

You can only book your stay with Chèques Vacances Connect (ANCV CONNECT) by calling 04 42 82 19 95.

Cash payment: We do not accept cash payments for advance bookings. We only accept cash if you arrive without a reservation for a pitch (subject to availability).

Deposit: Please note that we will ask you for a deposit (200€ non-refundable by credit card only) for your accommodation on arrival.

If you benefit from a credit at the campsite, we invite you to make your reservation request directly by e-mail: contact@youcamp-marseille.fr

You can contact us on 04 42 82 19 95 during reception opening hours, or by e-mail : contact@youcamp-marseille.fr

In the event of cancellation, regardless of the booking method, the customer must send an e-mail to the campsite requesting cancellation of the stay. If the cancellation occurs :

– within 15 days before the start of the holiday, all amounts paid will be reimbursed in full, excluding booking fees;
– less than 15 days before the start of the holiday, all amounts paid will be reimbursed in full.

Special case: if you have taken out cancellation insurance, we will issue an invoice to enable you to justify the amount spent to your insurer. Any stay not cancelled in accordance with the above conditions will be invoiced in full. Refunds will only be issued once payment has been validated, and within an average of 15 working days. Discover our general conditions of sale . Book with peace of mind by taking out cancellation insurance with our partner Campez Couvert de Gritchen. This insurance costs 4.5% of the total cost of your stay. COVID-19: With proof of illness, this insurance covers cancellations and interruptions of stays by Covid-19 customers. This insurance also covers many other reasons for cancellation or interruption: serious illness, accident, visa refusal, separation, professional transfer, redundancy, theft…”.
Discover the general insurance conditions.

Equipment

Our accommodation is fully equipped and furnished. (piston coffee maker, kettle and crockery kit, broom, bucket, dustpan and brush…). The inventory of your accommodation is available here : Accommodation inventory. However, you’ll need to bring your own sheets, towels and cleaning products. Most of our mobile homes have reversible air conditioning. Additional heating and fans are available in other accommodation, depending on the season.

Wifi

There is no wifi in the accommodation or on the pitches. However, there is free access around reception and our bar area, as well as 4G/5G throughout the site.

Drawer bottoms in our homes and bathrooms.

Do you have any food or hygiene products that you don’t want to take with you when you leave? We invite you to leave them in your accommodation or in the designated bin in the washroom for the next guests! With us, nothing goes to waste! The right bin for the right job! With us, nothing goes to waste!

Electrified pitches are for up to 5 people. Freecamp pitches are for a maximum of 4 people, or for groups.

Electrified sites

Our electrical terminals are equipped with a European or French plug (8 amps). As the terminals can sometimes be far from the assigned location, an extension cord is required . If you don’t have an electrical adapter or extension lead, we can lend you one for a deposit of €20.

Access to water

Drinking water kiosks are available near reception and washrooms.

Drain

Water treatment at our campsite is environmentally friendly. Draining black, waste and grey water is therefore prohibited on the campsite. Drainage areas are available nearby:

– Aubagne: free, 10 minutes away, Auchan service station, Zone des Paluds
– Gémenos: free, 10 minutes away, Cours Sudre, behind the post office

Sanitary drawer bottom

Do you have any food or hygiene products left over that you don’t want to take with you when you leave? We invite you to leave them in the bin provided! With us, nothing goes to waste!

Youcamp Village offers you an open-air reception area to organize your events or gatherings, with a range of activities and à la carte entertainment to suit your needs. This privatized space is shaded and in the heart of nature, so you can enjoy a peaceful welcome from 9am to 10pm. Depending on the season, we can offer several types of event, with catering available on request.

– For individuals: family reunions, cousinades, birthdays, garden parties…
– For professionals: seminars, incentives, training courses, team meetings…
– For clubs, associations: gatherings, meals, meetings, general assemblies…

Entrust us with your project!

We are available by mail: groupes@youcamp-marseille.fr

Discover our page: groups.

Payment for my stay
A 50% deposit is required at the time of booking. The total amount of the stay must be paid no later than 15 days before the arrival date. A deposit will be required for your accommodation on arrival (200€ not debited by credit card only). This is simply a preventive measure to protect our equipment. It will be automatically cancelled at 2pm on the day of your departure.

Points to consider

> For accommodation:

Bed linen, towels and cleaning products are not provided. However, we do offer rental kits of sheets, towels and bath mats.

> For pitches :

As the campsite is equipped with an ecological water treatment system, it is not possible to empty grey or black waste water. We therefore advise you to do this before your arrival. Please let us know the size of your tent or camper van before you arrive, to facilitate your placement. Bring a European adapter and a 25m extension lead just in case.

Reception is open from 9:00 to 12:00 and from 14:00 to 19:00 (20:00 in summer). We look forward to welcoming you:

– For accommodation from 15:00
– For pitches from 14:00

For everyone’s peace and quiet, the access gate is closed from 10.00 pm to 7.00 am. Please leave your vehicle in the parking lot and walk to your accommodation/site.

Access to campsite outside opening hours

Are you planning to arrive after reception has closed? Don’t panic, just call us on 04 42 82 19 95 to arrange your arrival in advance. We’ll give you the gate code, the key (if you’ve booked accommodation) and a map of the campsite.

Keep your accommodation/location longer on the last day.

We invite you to come directly to reception to see if there is a possibility (subject to availability) or call 04 42 82 19 95 during reception opening hours, or send us an e-mail: contact@youcamp-marseille.fr

Extend or shorten your stay

Extensions are always possible (subject to availability). If you have made a reservation (for a rental or pitch), no refund will be possible in the event of early departure on your part(link to terms and conditions). We invite you to come directly to reception to see in detail the possibilities of extending or shortening your stay.

Home

We are available from 9:00 to 12:00 and from 14:00 to 19:00 (20:00 in summer) at the campsite reception, by e-mail or by telephone.

Wifi

You can use the campsite’s Wifi network free of charge around reception and at the bar (not available in accommodation, 4G everywhere).

Our bar

Discover our bar, offering a wide choice of hot drinks, sodas, cocktails, local beers and local wines. We’ll also be delighted to offer you our short, lovingly-crafted à la carte menu. If you’re in the mood for breakfast, we offer a bread and pastry drop-off service and breakfast formulas. Reservations can be made at the bar counter by 5:30 p.m. the day before for the following day. Your order can be picked up from 8:30 a.m. at the on-site bar, or taken away and paid for at that time. Breakfast includes a pastry, bread, butter, jam, fruit juice and a large hot drink at €8 per person. The bar is open daily from 8:30 a.m. to 7:00 p.m. from April to October (until 10:00 p.m. in July and August).

Our grocery store

At our campsite reception, you’ll find our small grocery store. You’ll find local and camping products, as well as guidebooks and maps of the region.

Our laundry

We have a laundry area with a washing machine (€6 per token and eco-friendly detergent) and a dryer (€4 per token) located behind the sanitary facilities. Tokens can be purchased at Reception.

Our shared sanitary facilities

The sanitary block is open from March to November. all year round. It has :

– 9 showers (including 1 for PRMs)
– 10 WCs (including 2 for PRMs)
– 1 baby area
– 8 dishwashing basins
– 5 laundry basins

Our pool

Feel like a dip? Enjoy our beautiful pool from 10:00 am to 7:00 pm every day, weather permitting, from mid-May to the end of September. Please note that the pool is unsupervised, and anyone under 12 must be accompanied by an adult.

Drawer bottoms in our homes and bathrooms

Do you have any food or hygiene products that you don’t want to take with you when you leave? We invite you to leave them in your accommodation or in the designated bin in the washroom for the next guests! With us, nothing goes to waste!

For rent

– Refrigerator lockers at 6.5€ per day (subject to availability, located behind the sanitary facilities)
– Electric planchas at 7€ per day (subject to availability).

You are in an area where there is a high risk of fire. Barbecues, campfires and candles are therefore prohibited on the campsite. .

– 2-seater inflatable kayaks €40 per day
– Inflatable paddles €30 per day
– Bodyboards €5 per day
– Mask & snorkel kits €3 per day

You can reserve them before your arrival by contacting us by e-mail : contact@youcamp-marseille.fr or directly on site (subject to availability).

On request

– A freezer is available to campsite guests for ice-cream loaves only, located behind the sanitary block.
– Extension leads and adapters for the electrical terminals on the pitches.
– Baby chairs, changing mats and cots on request from reception (subject to availability). You’ll find a baby area in the sanitary block with a changing table.
– Books.
– Board games.
– Petanque balls, Frisbee, molkky, ping-pong…
– Valuables can be deposited at the campsite reception.

Troubleshooting

If you encounter a technical problem in your accommodation or on your pitch, please let us know directly at reception so that our technical team can intervene (if you are missing certain items from your accommodation, if you are unable to operate a piece of equipment, etc.).

In case of emergency

A first-aid kit is available at reception in case of need. If reception is closed, you’ll find the emergency number on the reception wall. Here are a few other useful numbers and addresses:

– Hospital : Centre Hospitalier Edmond Garcin, 04.42.84.70.00,179 av Soeurs Gastine, 13400 Aubagne-en-Provence
– Doctor on call: 04.42.70.89.96, Résidence l’Ensoleiado, 13400 Aubagne-en-Provence
– Pharmacy on call: 3237
– Nurse: 06.23.29.22.54
– Dentist : 04.42.03.00.19,22 rue de la République, 13400 Aubagne-en-Provence
– Veterinarian: Clinique vétérinaire, 04.42.71.81.61, Chemin Départemental 2,13400 Aubagne-en-Provence
– Gendarmerie : 04.42.82.90.17,71 Avenue du 19 Mars 1962,13400 Aubagne-en-Provence
– Aubagne-en-Provence Tourist Office: 04.42.03.49.98
– Cab Aubagne-en-Provence : 04.42.03.80.80
– Car breakdown service: 04.42.03.91.03
– Motorhome breakdown service: 06.63.80.99.61

Parking is available at the campsite entrance. All accommodation is in a pedestrian zone. This means you can only drop off your luggage at your accommodation and then park your vehicle in the parking lot. For everyone’s peace and quiet, the entrance gate is closed from 10.00 pm to 7.00 am. If you arrive during these hours, you will not be able to access your accommodation/pitch by vehicle.

Your pets

We accept your pets (except category one and two dogs) provided they have an up-to-date vaccination certificate and are under the permanent supervision of their master and kept on a leash (it is forbidden to leave your pet alone in an accommodation). A supplement of €3.5 per animal per night will be charged.

Noise and safety

For everyone’s peace and quiet, we ask you to keep the campsite quiet between 10.00 pm and 7.00 am. Traffic on the site is limited to 10 km/h. We are in a high-risk fire zone. For this reason, charcoal barbecues, campfires, candles and cigarettes are prohibited on site. Before setting off on your hike, check the weather forecast and make sure the massifs are open by calling 08 11 20 13 13 or visiting bouches-du-rhone.gouv.fr. We advise you to stay on the marked trails, take your cell phone with you to contact the fire department in the event of a fire or accident, and take water with you.

Drain

Water treatment at our campsite is environmentally friendly. Dumping black water is therefore prohibited on the campsite. Drainage areas are available nearby:

– Aubagne: free, 10 minutes away, Auchan service station, Zone des Paluds
– Gémenos: free, 10 minutes away, Cours Sudre, behind the post office

Shared sanitary facilities

You’ll find showers, WCs, washbasins, dishwashing bins & laundry bins at your disposal. Please leave the premises in the same condition as you found them, for everyone’s comfort.

Selective sorting and compost

You’ll find our waste sorting and composting area at the campsite entrance. We provide biodegradable compost bags and compost garbage cans in the accommodation. Compostable bags for dog waste are available at reception.

Shuttle

A free shuttle bus runs every day except Sunday from 7 a.m. to 7 p.m. and stops at our Claire Fontaine bus stop. It runs from La Treille (departures from Chemin de Marcel Pagnol) to Aubagne train station (bus no. 10, timetable on lepilote.com). This station provides bus or train services to the surrounding towns (Cassis, Marseille, La Ciotat, Aix-en-Provence…).

Cab

The number: 04 42 03 80 80

Nearest airport

Marseille Provence airport
Toulon-Hyères airport

Nearest railway stations

Aubagne
Marseille Saint-Charles

Nearest seaports

Port of Marseille
Port of Toulon

Our daily eco-gestures

All campers are asked to follow a few instructions in order to respect the campsite’s environmental cycle. (Exclusive use of ecological products for: laundry, washing-up, hygiene) You can find products on sale for you at reception. A few simple gestures:

– Turn off lights when you leave your home
– Turn off air conditioning in the evening and when a window is open
– Do not leave phones and computers charging at night
– Unplug cables when they are no longer in use

Our wastewater treatment plant

All our accommodation is connected to an ecological wastewater treatment plant located below the campsite. All wastewater is treated on site by a natural filtration system, limiting our impact on the environment. No pesticides are used on the entire site.

Drawer bottoms in our homes and bathrooms

Do you have any food or hygiene products left over that you don’t want to take with you when you leave? We invite you to leave them in your accommodation or in the designated bin in the washrooms for the next guests! With us, nothing goes to waste!

Selective sorting and compost

You’ll find our sorting and composting area at the campsite entrance.

Maintenance products

All the cleaning products used by our team are eco-labeled and fully comply with the requirements of our ecological sanitation system.

Insect habitat

An insect habitat has been installed on our campsite to encourage the development of “auxiliary” insects such as ladybugs, butterflies, bees, earwigs, lacewings, ground beetles… It’s up to you to find it!

In Location

The campsite is accessible to PRM only for pitch bookings. Our accommodations are all equipped with an elevated terrace with stairs, and require assistance in the event of a stay by a person with reduced mobility.

Sanitary facilities

Our sanitary block has a shower room and two adapted toilets. Don’t hesitate to ask us to be close to the sanitary block when booking your stay.

Our services

The reception and bar are accessible to people with reduced mobility, and a ramp leads to our swimming pool. Our team is on hand to help you and respond to your needs, to give you the best possible camping experience.

Click here to discover our plan: PLAN

Check-out times

Departures must be before 10:00 am for accommodation (no inventory of fixtures) and before 12:00 pm for pitches. You can leave your keys with us at reception or in the key box at the reception entrance, outside reception opening hours.

Household

Please leave your accommodation clean and tidy.

– Do the dishes and put them away
– Turn off the radiator/fan/lights
– Do the housework
– Take out the garbage cans
– Lock up and return the keys to Reception

An end-of-stay cleaning package is available if you do not wish to clean.

Current situation

We do not carry out an inventory of fixtures on your departure. We invite you to notify us during your stay if you notice any anomaly in your accommodation so that we can intervene as quickly as possible. We can then make an appointment to solve the problem. Deposits will be automatically cancelled on the afternoon of your departure.

Lost object

We invite you to contact us by e-mail: contact@youcamp-marseille.fr
We have a lost and found bin.

Get an invoice

You can contact us by e-mail: contact@youcamp-marseille.fr. If you need a specific invoice, please let us know when you send your request.

Your satisfaction

Your opinion is important to us! It will help us improve the campsite and develop our services. We invite you to give your opinion via Google, Tripadvisor or Booking.

Do you have a complaint?

Our team is committed to ensuring that your vacation is a memorable one. If you are not entirely satisfied with your stay, please let us know by e-mail at contact@youcamp-marseille.fr. We do our utmost to deal with all requests as quickly as possible, and to provide a satisfactory response to each and every one of them. If you are on site and encounter a problem, please come and see us at Reception.